Shipping Questions

How long will it take to get my order?

Most orders ship within 1 to 3 business days, while some may take 4 to 10 days if we are experiencing a delay on the product you ordered or for really large orders. If you need your order for an event or a firm date, let us know – we’ll work with you to choose the best shipping options and, if needed, a Rush Service to meet your deadline. More on Production Time. You can also just mention your deadline when ordering, and we’ll review your order and work to meet or beat your deadline.

Can I ship to an international address?

Yes! You can order online and choose UPS Expedited, UPS Express or USPS Priority Mail or economy shipping options. UPS has the fastest delivery times and is most secure. We ship to Canada and all over the world!

Rush Service

Do you need it tomorrow? Tomorrow we can do, with amazing fast rush service. Many of our items are available for same day, next day or 2 day shipping. Call for a quote, 1-563-388-9199 or contact us.

Can I split the order to multiple addresses?

Yes, we can ship your order to multiple locations. Just note this in the special instructions field. Or call us after placing your order, or write us at info@haleprint.com, and we will take care of everything. We can use your carrier or ours, a $5 per shipment fee applies. We also do fulfillment.

How do I track my order?

Please call or email us for your tracking number (only available if shipped UPS). You will also automatically be emailed your tracking number when your order ships (please add info@haleprint.com to your Safe Senders list).


How do I send you my logo or artwork to use?

You can send your logo or layout files to info@haleprint.com. Or just reply to order confirmation. Please reference your order number in the email. Learn more about sending us your art. If you want to know what your logo will look like before placing an order, you can place a request for a mockup.


Ordering Questions

What payments methods can I pay with?

We accept Visa, MasterCard, American Express, Discover, PayPal, and checks or PO’s. To pay by check or PO, please contact us to ensure your account is setup and approved for payment terms with us.

I do not have a credit card, can I still place an order?

Yes, you can use PayPal to pay online, or you can pay by check (just choose Check as your payment method when you check out) and send your check to us after you receive your order confirmation. We will not begin production until we receive your payment.

How do I order online?

Just browse to the item you want. Then you can email us your artwork or additional information.

Can I order by telephone?

Yes, please call us at 1-563-388-9199 Monday through Friday, 9am to 5pm CST.

Can I change my order after I’ve placed it?

Yes, all changes must be in writing and if any work has been completed before the change you will be billed for completed items.

How can I get a price quote on a large order?

Please call us at 1-563-388-9199 or email us at info@haleprint.com.

How do I access my past orders?

For orders placed by fax or phone, please call us at 1-563-388-9199 or contact us for info or to place a re order.

Do you charge sales tax?

We charge sales tax on all orders shipped to the state of Iowa. If you have a tax exemption ID please email it to us after you place your order, and include your order number or customer number.

Can I order blank products?

Yes, we sell vinyl by the foot and other items.  For a bulk order, please call or email for pricing.