This depends on the complexity of your quote request. The vast majority of our estimates are done within 24 hours.
Estimates expire after 30 days. The estimate will be available on our website for that period of time and it will be removed after it expires. After that period we'll have to re-do the estimate.
Once your estimate is complete, you will receive a link to the web page with your estimate. After you have finished reviewing the estimate, please add it to your shopping cart, upload your files and proceed to checkout.
Please select "Quotes" from "My Account" menu to check the status of your quote request.
Yes, you can. However, we will respond much faster if you fill out the custom quote form. This form contains all the information we need to complete the estimate. If you send us an email, there is a chance that you might forget a piece of information that is necessary to complete the estimate.
Offset printing is a technique where the inked image is transferred (or "offset") from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat (planographic) image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.
Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.
The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of color, offset printing will achieve much better print quality. Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.
Offset presses print great on any type of paper.
We recommend ChorusArt and Astrolite 100PC.
Digital printing is more eco-friendly because it uses dry ink or toner, which doesn't emit any VOCs. Also, this printing method produces much less paper waste then offset, because the set-up time is shorter.
We recommend that you use offset printing if:
We recommend that you use digital printing if:
Yes, if you order one. We can provide you with a soft proof or hard proof for color critical jobs. The soft proof will be sent via email. For color critical orders, we recommend requesting a hard proof, which is shipped to you via overnight mail.
Yes, we can, however, in order to reduce wash ups and VOCs, we prefer printing with process inks.
We need a 1-up, press-ready PDF file with crop marks and bleed. Please see the "Preparing PDF Files" section of this web page for information about creating press-ready PDFs.
Crop marks are printed or drawn lines indicating where the paper should be cut to produce the correct page size.
No. Any desktop publishing software can create crop marks automatically when you export your file into a PDF. In this case, you have to make sure that the trim size is the same as your document size. For example, if the final trimmed size of your business card is 3.5" x 2" then your document size must be the same.
No. All files are imposed automatically by our workflow. If you submit the imposed file yourself, chances are that we will have to break it apart and re-impose it.
If any element on your document layout makes contact with the document border you will have to use bleed. The trick is to place the element so that it goes over the border where the document will be cropped after printing.
The term bleed is used for all objects overlapping the border of your document.
No. Conversion from RGB to CMYK is done automatically on our workflow.
We recommend that all images be saved at 300 dpi.
No. For your security, we don't keep any credit card information on file.
Yes. Our secure checkout system uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Absolutely not. We keep all customer information internal. Occasionally, you may receive offers and announcements from Hale Printing via e-mail. You may unsubscribe from these messages at any time.
Our site should work with all browsers, however, we recommend the latest version of Microsoft Edge, or Google Chrome for Windows and Firefox for Mac.
Most orders ship within 1 to 3 business days, while some may take 4 to 10 days if we are experiencing a delay on the product you ordered or for really large orders. If you need your order for an event or a firm date, let us know - we'll work with you to choose the best shipping options and, if needed, a Rush Service to meet your deadline. More on Production Time. You can also just mention your deadline when ordering, and we'll review your order and work to meet or beat your deadline.
Yes! You can order online and choose UPS Expedited, UPS Express or USPS Priority Mail or economy shipping options. UPS has the fastest delivery times and is most secure. We ship to Canada and all over the world!
Do you need it tomorrow? Tomorrow we can do, with amazing fast rush service. Many of our items are available for same day, next day or 2 day shipping. Call for a quote, 1-563-388-9199 or contact us.
Yes, we can ship your order to multiple locations. Just note this in the special instructions field. Or call us after placing your order, or write us at firstname.lastname@example.org, and we will take care of everything. We can use your carrier or ours, a $5 per shipment fee applies. We also do fulfillment.
Please call or email us for your tracking number (only available if shipped UPS). You will also automatically be emailed your tracking number when your order ships (please add email@example.com to your Safe Senders list).
You can send your logo or layout files to firstname.lastname@example.org. Or just reply to order confirmation. Please reference your order number in the email. Learn more about sending us your art. If you want to know what your logo will look like before placing an order, you can place a request for a mockup.
We accept Visa, MasterCard, American Express, Discover, PayPal, and checks or PO's. To pay by check or PO, please contact us to ensure your account is setup and approved for payment terms with us.
Yes, you can use PayPal to pay online, or you can pay by check (just choose Check as your payment method when you check out) and send your check to us after you receive your order confirmation. We will not begin production until we receive your payment.
Just browse to the item you want. Then you can email us your artwork or additional information.
Yes, please call us at 1-563-388-9199 Monday through Friday, 9am to 5pm CST.
Yes, all changes must be in writing and if any work has been completed before the change you will be billed for completed items.
Please call us at 1-563-388-9199 or email us at email@example.com.
For orders placed by fax or phone, please call us at 1-563-388-9199 or contact us for info or to place a re order.
We charge sales tax on all orders shipped to the state of Iowa. If you have a tax exemption ID please email it to us after you place your order, and include your order number or customer number.
Yes, we sell vinyl by the foot and other items. For a bulk order, please call or email for pricing.